Determination of the Optimal Number of Servers in Kano Poly Micro Finance Bank
Keywords:Optimal number of servers, queue solution, queuing model, crowding
Communication in Physical Sciences, 2023, 9(2):187-192
Authors: Umar Ahmad Isyaku, Nura Muhammad, Abdulrasheed Luqman and Aminu Sabo Muhammad
Received: 13 November 2022/Accepted 28 April 2023
The study was carried out to determine the optimal number of servers in Kano Poly Micro Finance Bank a survey research design was employed, through the use of an observation data collection method. The population of the study was arrival and service rates recorded for the consecutive 20 days, between the hours of 10 am-3 pm. The mean arrival time for the customers (λ) was 5 customers every 10 minutes i.e30 customers per hour while the mean service time (µ) was 3 customers every ten minutes i.e. 18 customers per hour. The study concludes that a 3- servers queuing system will be the system with the optimal number of servers, sys in the Kano Poly microfinance bank, compared to 2- servers queuing system
Abubakar, A. A., Arora, G., Kumar, B. & Danjuma, M. (2022). The optimal number of servers in a many server queuing systems. Journal of Physics: Conference Series, 2267, 012105 IOP Publishing doi:10.1088/1742-6596/2267/1/012105.
Ashley D.W (2006), Introductions to waiting line module available at Google. Com. Bale (1996).
Bunday, B.D (1996), an introduction to queuing theory: network Halsted press.
Chang, F. (2020) Optimization analysis of management operation for a server farm, Quality Technology & Quantitative Management, 17, 3, pp. 307-318, doi: 10.1080/16843703.2019.1618535.
Doncel, J. & Mancuso, V. (2021). Optimal performance of parallel-server systems with job size prediction errors. Operations Research Letters, 49, 4, pp. 459-464, https://doi.org/10.1016/j.orl.2021.05.007.
Elegalam (1978). Customer retention versus cost reduction techniques a paper presented at the bankers forum hold in Lagos.
Feili, H. R., Momenitabar, M. & Akar, N. (2012). Calculating the Number of Optimal Servers in Queue M/M/s/K. Conference: International Conference on Nonlinear Modeling & Optimization. 28-29 Aug. 2012, Shomal University, Amol, Iran.
Mayhew, Les; Smith, David (December 2006) using queuing theory to analyze completion times in accident and emergency department in the light of the government 4-hour target case business school archived from original on September 7,2021 retrieved 2008-05-20. Retrieved March 12, 2009
Muhammad, I. & Adamu, I. (2022). Determination of Optimal Number of Servers at Network Queuing Nodes to Reduce Waiting Time in a Tertiary Institution Clinic in Bida, Nigeria. Journal of Applied Sciences and Environmental Management, 24, 9, DOI: 10.4314/jasem.v24i9.22.
Samouylov, K., Dudina, O. & Dudin, A. (2023). Analysis of multi-server queueing system with flexible priorities. Mathematics 2023, 11, 1040, https://doi.org/10.3390/math11041040.
Schechter, Kira (March 2, 2009) “Hershey medical center to open redesigned emergency room. The patriot New archived from the original on June 29, 2016 retrieved March 12, 2009.
Sirgar, K., Ishak, A. & Fernando. (2020). Determining the number of optimum servers in the XYZ restaurant queue system with queuing theory. IOP Conf. Ser.: Mater. Sci. Eng. 1003, 02115, doi:1010.1088/1757-99X/1003/1/012115.
Copyright (c) 2023 Journal and Author
This work is licensed under a Creative Commons Attribution-NonCommercial 4.0 International License.