Determination of the Optimal Number of Servers in Kano Poly Micro Finance Bankeia Standards

Abstract

Umar Ahmad Isyaku, Nura Muhammad, Abdulrasheed Luqman and Aminu Sabo Muhammad

The study was carried out to determine the optimal number of servers in Kano Poly Micro Finance Bank a survey research design was employed, through the use of an observation data collection method. The population of the study was arrival and service rates recorded for the consecutive 20 days, between the hours of 10 am-3 pm. The mean arrival time for the customers (λ) was 5 customers every 10 minutes i.e30 customers per hour while the mean service time (µ) was 3 customers every ten minutes i.e. 18 customers per hour. The study concludes that a 3- servers queuing system will be the system with the optimal number of servers, sys in the Kano Poly microfinance bank, compared to 2- servers queuing system.