Human Factor in Supply Chain Management: How Workers Training Impacts Supply Chain Efficiency

Abstract

Supply chain management (SCM) is a major backer of organizational performance, but the behavioral features of human beings (the cognitive, behavioral, and social aspects) have been ignored because all attention is placed on technology and processes. This conceptual paper looks into how worker training enhances supply chain efficiency by tackling human weaknesses such as decision-making biases and coordination problems. Using Resource-Based View (RBV) and Ability-Motivation-Opportunity (AMO) perspectives, we integrate the literature on human factors in SCM, types of training (skill-based, behavioral, and cross-functional), and how they operate to enhance performance. A proposed conceptual model views training as an antecedent that has a positive effect on efficiency through mediators of human capital development, motivation, quality of decision making, and supply chain integration, with moderation by culture, leadership support, and complexity in the supply chain. The paper furthers the development of the behavioral SCM domain by bridging the literatures on HRM and SCM, offering testable propositions and practical recommendations regarding investment in simulation-based training. Despite its conceptual nature, the framework advances the strategic importance of human capital in developing resilient and efficient supply chains.