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Authors: K. Onwuamaeze and C. I. Ejiofor
Received 17 April 2020/Accepted 20 May 2020
The application of Information and Communication Technologies (ICTs) in trade and commerce has changed the ways trading transactions are carried out with the sole aim of accomplishing the growing expectations of organizational clients. In Nigeria nowadays, monetary transactions are made over disparate channels by bank clients. The exchanges can be heterogeneous, energetic, inter-related and as often as possible dispersed over numerous platforms. The variety, volume and velocity of the transactions can be very cumbersome for manual computations. In most cases, it is difficult to make informed decisions from the trend and patterns of the transactional datasets. However, a proper analysis on the datasets generated from the banking transactions of a customer can help in profiling the customer, target recommended solutions and achieve customer loyalty. This project implemented an improved defragmentation model for distributed customer’s banks transactions that can be used by bank customers. It employed Naïve Bayes machine learning and collaborative filtering techniques to separate multiple transactions across numerous payment channels and deploy recommendations for the customer. The Prototype software methodology was adopted in the design. At the implementation of the research work, we utilized test cases to prove that customer’s bank transactions over dispersed channels can be classified based on the user’s query. Customers can now classify their transactions based on purpose of the transactions, the benefiting bank accounts, the beneficiary’s name and their account numbers. The bank customer can quickly obtain a digital statement of account from all her bank accounts with the software.
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